Privacy
policy

The data controller for your data is International Express Service, public limited company with share capital of €150,000, registered with Marseille Trade and Companies Register under number B 391 647 971, whose registered office is located at Parc d'Activités de Fontvieille, Route des Quatre Saisons, 13190 Allauch, France.

Collection and processing are carried out in accordance with EU Regulation 2016/679 of 27 April 2016 (GDPR) and the amended French Data Protection Act of 6 January 1978.

Contact

contact@ies-ingredients.com

Mail

International Express Service
Parc d'Activités de Fontvieille
Route des Quatre Saisons
13190 Allauch, France

Data is mainly collected via the Site's contact form, which allows you to request information about a product, a sample or any other information.

Mandatory data

Last name, first name, email address, company, position held, company country, subject and content of the message.

Optional data

Phone number and establishment city — used only to facilitate contact or identify the relevant establishment when the company has multiple sites in the same country.

The Site also uses technical cookies necessary for its operation. See the Cookies section of legal notices.

Identity, company and position data allow us to verify that you are a professional: our services are not aimed at individuals.

For an information request, the data is used to reply to you. For a sample request, it enables us to identify the recipient, contact them if necessary and ship the order. It also feeds our customer database.

Your company's country allows us to verify our geographic competence. The optional phone number is used to call you back if necessary. The optional city helps identify the correct establishment of a company with multiple locations in the same country.

Data is processed fairly and lawfully, for the sole purpose of providing the Site's services. Collection is based on your explicit consent, given when submitting the contact form.

You can withdraw this consent at any time, by email at contact@ies-ingredients.com or by post to the registered office address.

Withdrawal only applies to the future: it does not affect the lawfulness of processing carried out previously.

If you have requested a product sample, you are registered in our customer database. As such, we may send you our newsletter and promotional offers by email.

You can object at any time to this prospecting via the unsubscribe link at the bottom of each email.

All technical operations related to the Site — hosting, maintenance, development — are entrusted to Agence Web HDS, whose registered office is located at 350 Route des Milles, 13090 Aix-en-Provence, France (SIRET 810 696 096 00041).

Hosting & maintenance

Agence Web HDS
350 Route des Milles, 13090 Aix-en-Provence

The subcontractor hosts and processes your data exclusively within the European Union and provides sufficient guarantees regarding appropriate technical and organizational measures, in accordance with GDPR and French Data Protection Act requirements.

Any subcontracting is carried out in strict compliance with this document. International Express Service remains your sole contact as data controller.

Only authorized personnel of International Express Service receive the collected data.

Our IT subcontractors may access it occasionally during maintenance operations, but do not perform any other processing operations (modification, use, transmission).

Your data is not subject to any transfer or commercial transmission to third parties.

In accordance with GDPR and the French Data Protection Act, you have extensive rights over your data. Any request must be sent by email to contact@ies-ingredients.com or by post, accompanied by a copy of your ID to prevent fraud.

Access, rectification, erasure, objection, limitation

You can access all the data we hold about you, update it, request a copy, restrict its processing, object to its use — including for marketing purposes.

Portability

Data that you have actively provided (contact form, in particular) and processed on the basis of your consent or contract execution can be returned to you in a structured, commonly used and machine-readable format.

This right does not apply to calculated, derived or inferred data. We facilitate direct transmission to another data controller when technically possible.

Post-mortem instructions

You can formulate advance directives concerning the fate of your data after your death (retention, deletion, disclosure). These instructions can be modified or withdrawn at any time.

Complaint to the CNIL

In case of disagreement about the processing of your data, you can file a complaint with the French Data Protection Authority (CNIL) (cnil.fr/fr/plaintes).

Retention periods vary according to the nature of the data and the purpose of processing.

Contact form

Kept for the time needed to respond and exchange, then archived 1 year maximum from the last message.

Sample request

5 years from the end of the contractual relationship (statutory limitation period for contractual matters).

Marketing prospecting

3 years from the collection or last contact from you. An email or click on a link counts as a contact; simply opening an email does not. After this period, we may contact you to confirm.

Cookies

18 months maximum — a new visit does not automatically extend this period.

ID documents (rights exercise)

1 year for access or rectification; 3 years for objection (criminal limitation periods).

Marketing opt-out

Email address kept for 3 years from the exercise of the right, solely to process the objection.

Irreversibly anonymized data may be kept indefinitely for statistical purposes: it is no longer considered personal data under the GDPR.