Question 1

Do you offer free samples?

Accepted Answer

Yes, IES Ingredients provides free samples across its entire catalog of more than 5000 ingredients to professionals in perfumery, cosmetics and food flavouring. Request via the form or by email at contact@ies-ingredients.com.

Question 2

What are the delivery times?

Accepted Answer

48h in France and Europe for in-stock references. For international orders (50+ countries served) or specific raw materials, an estimated lead time is provided upon order confirmation.

Question 3

Is there a minimum order quantity (MOQ)?

Accepted Answer

MOQ depends on the product and packaging. We adapt volumes to each B2B customer's requirements — from R&D labs to large-scale manufacturers. Contact us for a personalized quote.

Question 4

What technical documents do you provide?

Accepted Answer

Technical documentation (COA, MSDS, 26 allergens sheet) provided on request for every distributed raw material.

Question 5

How quickly do we get a sales response?

Accepted Answer

Our sales team commits to replying within 24 business hours to any quote or sample request. For specialized technical questions, a 48-72h timeframe may be needed to consult our lab.

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Let's discuss
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