Complaints
& quality
A non-conforming product, an incomplete delivery, a billing dispute? Our quality team is committed to handling your complaint promptly and transparently.
Submit a complaint
The more precise your description (order number, batch, photos), the faster we can handle your case.
Do you have an account?
If you are already an IES client, sign in to track your complaint from your client area. Otherwise, you can submit a complaint as a guest.
A rigorous quality process
Full confidentiality
Your case is handled exclusively by the IES quality team.
Reply within 48 business hours
Instant acknowledgment, followed by a personalized response.
ISO traceability
Every complaint is traced through to full resolution.
Online tracking
If you have an account, follow progress from your client area.
General contact
contact@ies-ingredients.comFor any non-complaint question, or if you encounter an issue with the form.